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Support Hours and Contact Information

Our Technical Support staff is available to answer your questions Mon–Fri between 9:00 AM and 5:00 PM ET.

Online Databases 1 (800) 322-8755, Press (7)

Films On Demand 1 (800) 322-8755, Press (6)

eBooks 1 (800) 322-8755, Press (6)

eLearning Modules 1 (800) 322-8755, Press (6)

Learn360 1 (800) 322-8755, Press (6)

Phone/Email Guidelines
  • Technical Support via phone, email, or live chat will be readily available during the business hours of 9:00 AM to 5:00 PM ET, Monday thru Friday. Please use the specified contact information listed above for prompt and expert service.
  • To help ensure accurate results, please provide as much detail as possible regarding your question/issue and allow up to 24 hours for a response from our Technical Support team.

Support Center Guidelines
  • Infobase now offers a publicly accessible Support Center available online at:
  • Technical support via Live Chat is also available for select products. An icon is displayed on the left side of the product support site.